Choosing a medical answering service for your company should not be taken lightly as they will represent what you stand for. A medical answering service will make sure that your medical company never misses a call, even if the call is made after hours.
When choosing the best medical answering service, you need to make sure that you take the following into consideration:
- Pricing – When choosing an answering service, you need to make sure that their fees are thoroughly discussed with you and that there is no hidden fees that you are not made aware of such as cancellation fees.
- Higher rates for after hours – An answering service is there for making after hour calls easier to take and an answering service company will never charge after hour rates if they are required to work after hours.
- Privacy – An answering service should always be very strict when it comes to privacy as they will be taking calls on the behalf of a company and the information discussed in those calls should always be kept confidential.
- Staff training – When wanting to make use of an answering service, you need to make sure that the staff is properly trained and have enough knowledge about your business in order to help callers efficiently. They also need to be able to problem solve quickly and their customer service should be friendly and comforting.
- Features – A professional answering service will offer you additional services and features such as call screenings, voicemail, a platform to access calls and messages as well as an organized space to make appointments for meetings. Call recordings should also be made available for you to ensure that every call is being handled in a professional manner.
Sunshine Communication Services, Inc. will take your calls
The staff at Sunshine Communication Services, Inc. has been expertly trained to ensure all calls are handled with the utmost care and professionalism. You can rest assured that we will give your company a trusted 24 hour answering service that you and rely on.
For more information, please give us a call today.