As a small business owner, you know exactly how thinly your resources are often spread. When you’re not dealing with accounting and HR matters, you’re often fielding calls from suppliers and clients yourself. This leaves little time to focus on important things like business development and it can often lead to sales slipping through the cracks. With a 24-hour telephone answering service, you never have to miss an important call again.
Maximize your time and resources
When you hire a 24-hour telephone answering service, you can get as much done as possible. Instead of answering every phone call, you can have a customer-facing team that will be giving your customers the information they need so that you only deal with inquiries that truly demand your attention.
24/7 service
Just because you close your office doors at 5 pm and on public holidays, doesn’t mean that your clients shouldn’t be helped. A telephone answering service can take messages and orders or appointments can be made around-the-clock. This will free your time so that you can focus on making your business more efficient – taking calls all day long will not get the work done.
Save money
Hiring a receptionist can be a costly expense for a small business owner. Not only is this person entitled to a salary and benefits, but they will also inevitably have sick days and annual holidays. Hiring a telephone answering service is a much more cost-effective way to cover your overflow, after hours, holiday, and lunch time calls.
For more information about our 24-hour answering service, contact us at Sunshine Communication Services, Inc., today.
