24 May How an Answering Service Boosts Customer Services in a Restaurant?
In a restaurant business, there are a lot of things to be managed by the owners. The main problem relates to the demand in this business. You need to put 100% efforts when you are serving the customers, creating the meals, booking the reservations on the phone, and cooking up delectable food. Multitasking can sometimes impede your performance and affect your interactions with the customers. You can get around this problem by hiring a business phone answering service that understands your business.
It Ensures Timely Communications:
When it comes to answering the calls in a restaurant, the rule of thumb says that you should pick up the phone before the third ring. The longer you keep the customers waiting, the more irritated they become. You can hire an in-house staff to manage these communications in a timely manner. But, this can affect their productivity. With the help of a professional answering service company, you can impress your customers instead of putting their calls on hold for an excessive amount of time.
It Offers the Perfect Greetings:
In any business, the first impressions matter the most. Hence, you should ensure that your first interactions with the potential customers make them feel comfortable. Greet them courteously in a polite tone. The caller should get a name behind the voice to assure that they are speaking to a live person. The business phone answering service companies have a professional team of call handlers who are well-trained in providing professional phone etiquette.They will answer every call professionally to create the right impressions.
It Provides the Desired Information:
Anyone who answers the calls in a restaurant should know the menu by heart. They should be aware of the special meals served every day and have complete information regarding the prices of every item. The professionals at an answering service are provided complete details of your menu along with the script to be used for answering the calls. So, whether a customer calls for booking the menu or to seek recommendations, they should be able to answer all their queries instantly.
It Ensures A Successful Checkout:
Specifically, when booking the takeout orders on the phone, it is essential to tell the customers when they should expect to get their food ready. The answering services customize their offerings and work closely with your business to collect the required information for a successful booking. Here, it is imperative to know about the exact time taken for preparation of the meals. With the help of technology and a dashboard, the answering company will stay updated with this information to meet the customers’ expectations.
These are some ways in which answering services can boost the revenues and business for your restaurant. You should hire a reliable service provider having years of experience in dealing with the hospitality industry.