Cost Analysis of Phone Answering Services for a Small Business

Cost Analysis of Phone Answering Services for a Small Business

Handling a small business is not an easy task. There are a lot of decisions that need to be made and a lot of things that need your attention. And, while starting a business, you also want to ensure that you make more money than what you initially invested in it.

However, one thing that is often advised to an individual starting a small business is that they hire a small business phone answering service instead of an employee whose only job is to answer the phones. Listed below are the many benefits of hiring a phone answering service when starting a business: 

  • Hiring a phone answering service allows you to save money that you would have spent in hiring an employee and providing further benefits to that employee.
  • It allows you to focus on the other tasks that need your attention.
  • It allows you to improve the customer service experience that is offered by you and your business.
  • It further provides you with some free time that you can spend on yourself or with your loved ones.

There are many other benefits of hiring a small business phone answering service. However, benefits that often strike people the most are those related to the cost of hiring this service. Hence, here is a cost analysis of the whole decision of hiring a phone answering service.

The Average Costs

The average cost of hiring a phone answering service is around $200 to 420 during a month. While the average cost of hiring a receptionist who is working full-time is $2,230. The major reason behind why there is such a large difference is that you as an employer will not just be required to provide your employee with the salary but also with various other benefits. Then, you will need to purchase all the required stationery and desk materials that your employee will need to use. That increases the average value to a higher price. This shows that hiring a phone answering service is a much cheaper option.

The Benefits of the Phone Answering Service

There are many specific benefits of hiring some phone answering service that you do not get when you hire a full-time employee. Some of those benefits are mentioned below.

The Twenty-Four Hours Services

A phone answering service will be able to take your business calls during all the hours of the day. This won’t be possible for an employee.

No Training Required

You will be required to train an employee but that won’t be required for a phone answering service company. This saves you a lot of time and resources.

The Professionals

Your employee might not know the specific complexities of these communications. But the individuals working in the phone answering service company will be familiar with those details. This will ensure that you get the best possible services.

These are the major benefits that make the phone answering service option a cost-effective one.

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