14 Nov Why is it beneficial for a business to consider an outsourced telephone answering service
We’ve rounded up the top reasons to hire an outsourced answering service:
- Reduce costs
Hiring a full-time receptionist costs more than most companies initially anticipate. Not only are you responsible for the person’s salary, but you also have to consider additional company benefits that many organizations offer their employees. With an outsourced telephone answering service, you have fixed, flexible costs for the same service.
- They become an extension of your company
Some business owners are afraid that an outsourced telephone answering service will seem impersonal, but the truth is that these call center reps are trained to answer your calls in a sympathetic, professional, efficient, and customized manner. They use your company’s name when taking calls and make sure that the right information gets delivered to the right people.
- Value added services
Outsourced telephone answering services offer much more than simple call-taking services. They can set-up appointments for you, book meetings and manage your calendar. They can also provide customer service support, take orders, and offer technical help desk solutions that can benefit your business in many ways.
- Language options
The world is getting smaller and many companies are providing products and services to clients across the globe. Established outsourced answering services offer bilingual services, ensuring that your clients are dealt with in their preferred language.
- Round the clock support
When you hire an outsourced answering service, you can close your doors on public holidays, on weekends or every day at 5pm. The answering company will take all of your calls, day and night, to make sure that you never miss a lead and that your clients are never kept waiting.
Contact Sunshine Communication Services, Inc. for more information about our outsourced answering services.