27 Jun The benefits of virtual answering services for small businesses
It’s not a myth…first impressions last! Customer care can make or break your business, especially if you are just starting out. As a small business owner, your company image should be a top priority. Your business needs to interact with customers in a courteous and professional way and while you can do this personally, sometimes other business demands don’t allow for it. It can be daunting trusting your customer care to someone else, but it can also be the very thing that saves you from losing important new business. Keeping your current customers happy is also important and you won’t be able to do this all on your own. However, you might not have the budget or inclination to hire a full time employee to help with the administrative side of things. How can you overcome this problem? Virtual answering services for small businesses are the solution to this particular dilemma.
If you’ve considered simply making use of an automated answering service, think again. This can appear unprofessional to some consumers and it’s also a vastly impersonal way to deal with and treat your loyal and ever-so-important customers. Many customers will simply move on to another supplier or service provider if they are unable to communicate with a real person. Virtual answering services for small businesses eliminate this concern, as they offer a real person who is highly skilled and trained as a receptionist to not only answer your calls, but also provide clients with information on your products, services, location and more. A live receptionist will be able to deal with each call and inquiry with professionalism, tact and efficiency.
As you can tell, the benefits are many. In addition to being able to get through to a live person, you can provide your customers with the convenience of a 24 hour service. This means that they can call through at any time of the day or night. Perfect for those emergency situations or when work robs customers of their free time to handle their personal affairs. You can also opt to have your telephones answered in more than one language – this is extremely beneficial to international companies.
Here is a recap of the top benefits of a virtual answering service for your small business:
- Extend your business hours – always be available.
- Get more productive as you won’t be tied to your desk or office when you could be making sales, tending to orders and handling other pressing business tasks.
- Enjoy lead capture services. Never miss out on a sale again as receptionists can provide information and even close sales.
- Have a professional business image from the beginning.
- Assist customers in their own language.
Choose Sunshine Communication Services, Inc. for Your Virtual Answering Services
If you are shopping around for a virtual answering service for your small business, turn to Sunshine Communication Services, Inc.. We can offer you a custom designed package to suit your needs. Whether you need a basic answering service or full receptionist services, we can offer you a package that meets with your requirements and benefits your business.
Need more information and advice? Contact us at Sunshine Communication Services, Inc. today.