Healthcare professionals are some of the busiest of any industry. Working in a stressful, fast-paced environment where the physical wellbeing of patients is at stake is a big responsibility, made even more difficult thanks to high call volumes. Some medical practices and health care providers may be tempted to use voice recorded messages to manage and organize patient calls and questions. However, when a missed call could mean the difference between life and death, Harrisburg, PA medical answering services provided by Sunshine Communication Services, Inc. are essential.
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When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.
In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.
Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.
When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.
Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.
In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.
Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.
Since 1974, Sunshine Communication Services, Inc. have been offering a sunny “hello” on behalf of American businesses. As a fully licensed and HIPAA compliant answering service, we can provide customized solutions to suit your Rochester, NY business.
For more information on how we can help you, please contact us today.