Answering Services in Pittsburgh

Answering Services in Pittsburgh

Have you been racking your brain over how to handle your increasing phone traffic in Pittsburgh? We understand your frustration and at Sunshine Communication Services, Inc., we leverage our 25 years of providing live answering services for businesses in the city to help you out.

We provide a comprehensive range of special office services including:
1. Telephone Answering Services

Your company will never miss another call again. Our professional agents have the prerequisite training and exposure to handle all queries, schedule appointments, take orders and conduct emergency dispatch, among other tasks.

2. Call Center Services

We know how expensive it is to setup a call center at your premises. We provide comprehensive contact center services to suit all your office needs from telemarketing, customer service support, employment screening, 24/7 phone answering, to data entry.

3. Virtual Telephone Receptionist

At Sunshine Communication Services, we customize our virtual receptionist services to ensure we provide everything an office desk employee would do. We take orders, schedule appointments and transfer calls thus saving you a lot of money.

4. Live Answering Service

We understand your business needs to receive calls 24/7 but you might not have adequate personnel. Our highly trained agents are available throughout to answer calls using your company name and resolving all the issues they raise.

5. Small Business Phone Service

Our phone services are optimized to serve any type of business from snowplowing, moving companies, photography companies to towing dispatch. Whatever your niche, we are available to offer you customized solutions.

6. Outsourced Answering Services

Outsourcing your phone answering services is a good way to enhance your brand’s professional image and cut costs. We have the state-of-the-art communication systems in Pittsburgh and live agents to handle all your office phone needs.

7. Customer Service Outsourcing

Every customer is special and when they call your office they require prompt resolution of issues. We appreciate this can be overwhelming and when you outsource your customer services from our company, we go the extra mile to troubleshoot and ensure your customers are happy.

8. Telemarketing Services

Our agents are well qualified and trained to meet your marketing requirements. We give you the time to go about the core of your business while we take on the task of growing your clientele through direct marketing and branding.

9. Data Entry

We also offer professional data entry services. Your data is as important to us as it is to you, so we handle it confidentially and in a professional manner. Our data entry experts are highly experienced so you are assured of error-free work.

We are winners of the ATSI Award of Excellence and offer a wide array of services, including free message, email and fax delivery, Personalized IVR voice mail service, quality control and regular reports with all call details. Our HIPAA certified, bilingual (English/Spanish) agents will be with you every step of the way.

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