It’s not necessary to go to the extremes of Stephen Powers and youth as seen on the Market-Frankford line in West Philadelphia to declare your love through murals. Simply show your prospects and customers that they are indeed valued by being available to them.
Even as far back as 1881, when The Wharton School of the University of Pennsylvania was the first business school established in the United States, great customer service was recognised to improve profits. Who are we to argue with an institution whose MBA program is ranked No. 1 according to Business Insider; and whose undergraduate program is ranked No. 1 in the United States by Forbes.
It takes as many as twelve good experiences for a business to make up for a lousy one, so just one mistake has the ability to drive customers away and negatively impact your bottom line.
Help is on hand
Not only did John Wanamaker open the first American department store on Market Street, he was also responsible for price tags, and was the first to use and enforce the phrase, “The customer is always right”. When your employees are busy with the day to day tasks on hand, it can be difficult to get them to sing your customers’ praises as loudly as the famous Wanamaker organ. On particularly hectic days, it can feel as if it’s like pulling teeth. (And then tossing them in Parker’s wooden at the Dental Museum at Temple University!)
Using Sunshine Communication Inc.’s call answering services is a win-win solution at times like these. We offer an affordable alternative to stressing out your busy staff even further. We also have a 24 hour answering service to ensure your clients can get hold of you when they need you most.
For more information on how we can improve the way your business does business, please contact us today.