Answering Services in Jacksonville

Answering Services in Jacksonville

Sunshine Communication Services, Inc has offered specialized answering services to businesses in Jacksonville since 1975. We are your sales department, your receptionist and data entry expert all wrapped into one. This not only helps increase your sales but gives your brand a professional edge.

Here are some of the customized services you will enjoy:
1. Answering Services

We offer specialized 24/7 phone answering services for all types of businesses in the city. Our agents are highly trained and they courteously respond to all types of queries and are always live even after regular office hours.

2. Call Center Services

Our tele-services operators work from a call center where they handle all types of office tasks, from taking inbound calls and making outbound calls to business process outsourcing (BPO). We have the prerequisite experience in telemarketing, answering services and data entry to suit your business.

3. Virtual Telephone Receptionist

We appreciate it takes a great deal of resources to employ office staff. We have the best cost-effective alternative to your office receptionist. Our virtual receptionists will handle all calls in your business name and this saves you money while promoting your brand.

4. Live Answering Service

Whatever type of business you run in Jacksonville, you need to take all calls coming to your office. This might not be logistically possible and this is where our live answering service comes in. Our agents are available 24/7 and during holidays, thus ensuring all your calls are answered and messages dispatched promptly.

5. Small Business Phone Service

If you own a small business you don’t have to worry about setting up a contact center. We have already done this for you. Our services are optimized to serve different businesses and we ensure your customers are always satisfied when they call and get serviced by our professional answering experts. We customize all services to suit your needs.

6. Outsourced Answering Services

We have the best answering services in Jacksonville and when you outsource your office needs to our call center, we dedicate our services 24/7. From data entry to live message relays we have comprehensive services to suit your needs.

7. Customer Service Outsourcing

Your customers are king and when you handle their concerns they will stick with you. When you outsource your customer service from us, we make sure we are available around the clock. We handle all aspects of customer enquiries form order taking to complaint handling.

8. Telemarketing Services

We have expert agents to handle all your inbound and outbound calls to promote your products and services. We also carry out consumer surveys on your behalf to know what the gaps in the market are and how you can fill them.

9. Data Entry

Our highly trained agents will update the data on your website or any other platform you request. We handle such data securely and always give feedback on how far the project has gone.

We pride ourselves in Bilingual (English/Spanish) HIPPA certified agents and a wide range of specialized services. We are ATSI Award of Excellence winners and offer extras such as personalized IVR voice mail services and free message delivery.

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