When it comes to the health of your patients – communication is key. It is nearly impossible to successfully diagnose and treat someone with no input as to the circumstances, symptoms, and so on. Some trauma cases are handled with minimum input, but that is also when the adrenalin is surging. The same is true for your patients – it is very distressing if they are unable to get hold of you, especially in emergency situations.
A virtual answering service allows your patients access to you without the high cost of employing a full-time receptionist. A professional outsourced answering service will have a staff of professional and knowledgeable call operators who can manage your appointments or even handle emergency dispatch and care. Some of Chicago’s highest ranked hospitals and top doctors rely on after-hour answering services to keep their practices running smoothly. In their times of need, it is important for patients to speak to a real human being rather than a recording.
When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.
In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.
Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.
When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.
Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.
In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.
Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.
Established in 1974, Sunshine Communication Services, Inc. is fully licensed and HIPAA compliant. The Health Insurance Portability and Accountability or “HIPAA” Act of 1996 is legislation that provides data privacy and security provisions for safeguarding medical information to millions of Americans. We tailor a solution based on your requirements and provide you with monthly traffic reports, that includes all call detail.
Our medical answering service is dedicated to providing top customer service while also maintaining the privacy and patient security standards for each of your patients. Our cheerful and well-trained team is waiting to help you keep in touch with your Chicago patients.
For information on a customized medical answering service solution, based on your requirements, please contact us today.