Professional Business Telephone Answering Services in Alabama

Alabama is a state in the south-east of the USA that is fondly nicknamed “Yellowhammer” after the state’s official bird. This state ranks as the 24th most populous state in the US. Prior to WWII Alabama’s economy relied mostly on the agricultural industry.

Although Alabama suffered economic hardships after the second world war, it’s become a thriving state that plays host to many businesses and has a well-integrated community too. Today, the business market is not solely agricultural but has become one with diversified interests – over the years it has grown and expanded to include a variety of business types from many different industries. Whether starting out or already an established business owner in Alabama, if you want to grow and expand your business without taking on the extra expense of full-time staff members, hiring a professional telephone answering service can make all the difference.

At Sunshine Communication Services, Inc., in Alabama, we offer the following business telephone answering services:

• 24-hour Telephone Answering Services – this service is designed to keep you in touch with your clients on a 24-hour basis. This includes answering of calls during peak times and after hours, voice-mail assisted answering, booking confirmations, emergency dispatch and generation of leads;
• Virtual Telephone Receptionist – most businesses opt for a voice mail service if they are unable to attend to every call. However, it goes without saying that consumers respond better to dealing with an actual person. With our virtual telephone receptionist services, your Alabama business can be open 24-hours a day. Our receptionists can provide your clients with company info and product details as well as manage your bookings while you take care of business;
• Virtual Answering Services – our virtual answering services are just what you need to boost your customer service levels in Alabama. You can’t be available to your customers 24/7/365, but our virtual receptionists can –  in their own language. With virtual answering services, you will receive the services of an agent who will familiarize herself with your company information to assist your clients efficiently;
• Outsourced Answering Services – if you’re struggling to handle your incoming calls in-house and don’t want to take on the extra expense of hiring a full-time receptionist to manage your telephone calls, outsourced answering services are the answer. Now your calls can be answered and your clients assisted even in your absence. We will even provide you with a dedicated business telephone number to use.
• Small Business Phone Services – if you’re spreading yourself too thin and handling too many tasks, it could result in one or more areas of your business suffering. Having too little time available could mean that you’re missing important incoming calls – that’s quite simply bad for business. This service includes the answering of phone calls, helping customers make bookings, and answering any questions. Best of all, the service is available in English & Spanish, 24/7;
• Bilingual Answering Services – providing your clients with assistance in their own language is vitally important. Our bilingual service is provided by our professional, well-spoken agents in English and Spanish.
• After hours answering services – being tied down to regular office hours can be very limiting to your business’ potential. If you want to be available to your customers outside of business hours, an after-hours answering service is just what you need. Our after-hours answering services in Alabama are designed to keep your doors open for business 24 hours a day and 365 days a year. Our trained and skilled bilingual agents will answer calls, assist with orders, book appointments, and ensure that you are kept informed and up to date with what your customers want and need.

Industries Served by Sunshine Communication Services, Inc. in Alabama

At Sunshine Communication Inc., we provide professional business telephone answering services to many business types including the following:

• Attorneys
• Emergency restoration
• Funeral services
• Home health care
• Hospice
• Hospitals
• Property management
• Plumbers
• Real estate
• Doctors

Choose Sunshine Communication Services, Inc., for Your Business Answering Services in Alabama

At Sunshine Communication Services Inc., in Alabama, we focus our attention on creating custom answering services to suit the needs and requirements of the individual business. To ensure efficiency, all our virtual receptionists and agents are HIPAA certified and we offer the service in both English and Spanish. All messages and correspondence will be provided to you daily or as specified by you via email, telephone, text or fax.

Our value proposition to you includes the following:

• 24 hours a day / 7days a week / 365 days a year service
• English and Spanish Agents
• HIPAA Certified agents
• HIPAA compliant processes
• 800# and local numbers in all areas
• Free email, text and fax message delivery – you provide us with your preference
• Personalized solutions to meet your requirements
• Custom account design
• Quality control monitoring of calls
• Personalized IVR voice mail service
• Monthly Reports including all call detail

If you would like to cut back on operating costs while better serving the needs of your customers, choose professional business telephone answering services from Sunshine Communication Services, Inc., in Alabama. For more information and advice, contact us at Sunshine Communication Inc. today.