27 Feb How an answering service can benefit your Senior Home Care Agency
Senior home care agencies provide affordable, long-term medical and therapeutic care for elderly patients in the comfort of their own homes. In any medical or care related industry, but especially when dealing with senior citizens, it is essential to be able to have a caring, supportive approach in addition to providing excellent service.
Home care agencies have a large workload that continues around the clock, meaning that it can be difficult to find the time to properly manage phone calls from elderly patients and their concerned families. Centers are often under severe pressure due to the associated workload and level of care required. A home healthcare answering service from Sunshine Communication Services, Inc. is truly beneficial to your business as you are assured that calls are handled with the necessary discretion and an excellent telephone manner, without detracting from your ability to provide superb home care services.
How our home care answering service can help you in your business:
- A personalized, human connection – Our senior home care answering service is far better than a recorded message system to manage calls to your business. Your elderly patients and their families will truly appreciate being able to speak to our friendly call operators who are equipped to answer questions and deal with basic inquiries.
- Professional and caring call center staff – Our call center agents offer fantastic customer service. They are HIPAA accredited and receive additional training. Our employees have an excellent, supportive telephone manner which is essential when speaking with elderly patients. Professionalism also includes discretion – our employees understand the need for confidentiality.
- Calls to your business are managed seamlessly – We help you manage calls to your business in an organized fashion, with all communication directed to you in the form of your choice of email, text, telephone or fax. We filter different types of calls, can handle basic inquiries and prioritize any urgent messages for your immediate attention.
- Our call centers are open 24-hours a day – Our around the clock answering service is available 24/7/365 – ensuring that whatever time of the day or night, your clients can get through to your business. This is especially important when dealing with elderly patients where emergencies are a reality.
- We offer emergency dispatch – Speaking of emergencies, at Sunshine Communication Services, Inc., we also offer emergency dispatch services, giving you and your patients the peace of mind that urgent medical situations can be handled promptly.
- Bilingual call center operators – Being able to communicate in their home language is something that your elderly customers will appreciate greatly. We have both English and Spanish speaking agents, ensuring that your customers feel valued and that there are no language barriers.
- We save you money – Our home care answering service frees up your time when you are too busy to pick up the phone – and we all know time is money. In addition, we can provide all the services that in-house admin staff would handle, at a fraction of the costs of hiring additional employees.
With professional, understanding and highly trained call center agents plus added benefits to help you maintain superior customer service, Sunshine Communication Services, Inc. provides an excellent senior home care answering service to help you manage your calls.
For further information, contact us at Sunshine Communication Services, Inc. today.