Medical Answering Service Seattle, WA

While a vivid backdrop of water, forests, and mountains seem very nature-loving, Seattle is also a lively and cosmopolitan city boasting modern skyscrapers in the city center, and a vibey downtown area on a narrow, hilly strip of land between the Puget Sound and Lake Washington.

About Our Answering Services

Humans are impatient beings at the best of times. Add to the mix a medical crisis, and you can easily envisage how hysterical callers can become. When it comes to dealing with such highly emotional interactions, two things are crucial: Being able to speak to a real person.

1. Being able to speak to a real person.
2. Being telephonically attended to by a person who is professional, compassionate, and calm.

Registering for the facilities of an outsourced answering service ensures that your incoming callers are answered by an agent explicitly trained to realize these criteria. An oft-forgotten prerequisite when hiring a full-time employee is the need to be entirely au fait with how to deal with sensitive information shared by your patients. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and procedures are designed to protect confidential patient data.

• Outsourced Answering Services

Registering for the facilities of an outsourced answering service ensures that your incoming callers are answered by an agent explicitly trained to realize these criteria. An oft-forgotten prerequisite when hiring a full-time employee is the need to be entirely au fait with how to deal with sensitive information shared by your patients. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and procedures are designed to protect confidential patient data.

• Answering Services

The additional costs of employee sick and annual leave, medical care, and extra consumables can cut into your bottom line. Signing up for an answering service will eliminate these costs – it can be the difference between a prosperous practice and a failure.

• Virtual Telephone Receptionist

A day in the life of your busy medical practice involves the scheduling (and rescheduling) of appointments, follow up calls, and the sending of appointment confirmation reminders. Utilizing the services of a virtual telephone receptionist will help to keep your practice running professionally.

• After-Hours Answering Services

When your field of medicine involves you being available 24/7, you are acutely aware of how precious sleep is. Being awoken by an account query or wrong number is the last thing you want. An after-hours answering service will have a trained agent answer your phone, and then screen calls according to emergency or routine queries, redirect as appropriate and advise you of genuine emergencies only.

Servicing the Medical Industry

Over the years our answering services have been used by not just doctors, but also:

• Home Health Care Answering Service
• Hospice Answering Service
• Hospital Answering Service
• Medical Offices Answering Services
• Doctors Answering Service

Why Choose Sunshine Communication Services, Inc.?

Since 1974, Sunshine Communication Services, Inc. has been answering phone calls for medical professionals in Seattle, Washington.

Our value proposition to you include:

• We understand the necessity for confidentiality when dealing with medical matters and are discreet.  Our answering service agents are HIPAA accredited and our processes are HIPAA compliant
• Our agents are trained in the medical industry and we provide customized training to our agents based on your business needs.
• We provide a 24/7/365 service, this include appointments and emergencies
• You receive your own dedicated phone line, with a local phone number
• All messages will be forwarded to you via your choice of email, telephone, text or fax.
• We will work with you to customize and personalize your medical answering service based on your business needs and budget
• We provide bilingual agents if required by your business – English and Spanish

For more information on how we can cost-effectively make your life easier with our Medical Answering Services Seattle, WA, please contact the team today.