Answering services in South Carolina

South Carolina is in the south-eastern area of the US. It consists of 43 counties and it enjoys an annual growth rate of around 3.13%:

The state offers major agricultural outputs which include the likes of paper products, automobiles, machinery, textiles and chemicals. A close look at the labor stats shows that 11.5% of jobs are in the leisure and hospitality industry while 11.8% are in education and healthcare services. New businesses contributing to the community’s economy are common in these markets.

South Carolina is a right-to-work state and as such, many of the businesses operating in the state turn to employment agencies to take on a part-time or non-permanent staff to cut back on operating costs and eliminate the hassle of arranging healthcare for employees. There are however other ways for local businesses to cut back on operating costs and avoid the hassles of health care and employment contracts. At Sunshine Communication Services, Inc. we offer our clients the opportunity to benefit from professional business answering services provided by our bilingual agents. With this service in place, business owners can expect for a virtual (telephonic) agent to handle all the tasks of a receptionist, from our call center.

What our telephone answering services include

Our call center agents will ensure that all of your calls are answered promptly. We can then assist your customers with the following:

  • Acquiring product and business information and particulars
  • Placing orders for products and services
  • Making general inquiries
  • Leaving messages
  • Emergency dispatch
  • Lead generation

Best of all, this telephone answering service is available in both English and Spanish as our agents are bilingual. We also ensure that we can provide this service to your South Carolina business 24-hours a day.

Here’s a list of services that we can offer your South Carolina business:

Professional call answering

Our general call answering service is designed to suit the needs of any business in any industry. While we take care of answering your incoming calls, you can focus on running your business and attracting new sales.

Virtual telephone receptionist

Our virtual telephone receptionist services in South Carolina will ensure that every customer calling your business has a friendly and helpful agent to chat to. Our virtual receptionists can handle your switchboard, help customers with booking appointments, answer general product related questions and more. They will provide this service so professionally that your customers won’t even know that they’ve reached an external source.

Small business phone services

If your small business is growing, you are undoubtedly going to notice it. There’s going to be more to do and your telephone is going to be ringing a lot more too. Making sure that you never miss a call or disappoint a client is fairly simple: ensure that there is a friendly and helpful consultant available to assist your customers when you can’t. Our small business phone services are designed to do just that.

Bilingual answering services

Make more sales and satisfy more customers by offering your services in both English and Spanish. Our bilingual answering services are designed to help you keep in touch with your customers, on their terms.

After hours answering services

Being available to your customers 24/7 is easier than you think! With our after-hours answering services you can provide your customers with a way to reach your business at any time that suits them best.

Answering services customized for your industry

Having industry knowledge and experience to rely on is what makes our call center agents the best in the field. Before we start taking your calls, our agents will familiarize themselves with your products, services, and company particulars. Our agents are also HIPAA certified which means that they have received specific training to aid them in the telephone answering and call center industry. Some of the industries that we have experience by serving in South Carolina busiesses include attorneys, heating and cooling (HVAC), funeral services, home health care, hospice, hospitals, property management, plumbers, medical offices, real estate and doctors.

Great customer service from Sunshine Communication Services, Inc.

With a 24-hour answering service from Sunshine Communication Services, Inc. you can enjoy the peace of mind knowing that your customers have constant access to professional assistance. Our bilingual agents will ensure that you are provided with feedback on all calls and orders received on a daily basis or as specified by you.

Our value proposition to you includes the following:

  • 24 hours a day / 7days a week / 365 days a year service
  • Bilingual Agents – English and Spanish
  • HIPAA Certified agents and compliant processes
  • 800# and local numbers in all areas
  • Free email, text and fax message delivery
  • Custom design of your account based on your needs and budget
  • Quality control monitoring
  • Personalized IVR voice mail service
  • Monthly Reports including all call deta

For more information on answering services in South Carolina, contact Sunshine Communication Services, Inc. today.

Get Pricing

Fill out our short contact form to get plans and pricing.

We’ll send you our plans and pricing information and then work with you to figure out which plan makes the most sense for your business needs. All of our plans are all-inclusive with no surprise fees or add-ons.

Get Pricing

Fill out our short contact form to start your free trial.

We’ll send you our plans and pricing information and then set you up with a free trial so you can see how our services work for your business. All of our plans are all-inclusive with no surprise fees or add-ons.

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