Professional Telephone Answering Services for Your Rhode Island Business

Rhode Island is in the north-eastern area of the US. While this state is the smallest of all the states, it’s the second most densely populated:

The state is home to a variety of large bays and inlets which cover a whopping 14% of its area. This has earned the state its nickname of “The Ocean State”.

Rhode Island’s economy used to rely on the textile industry for its wealth, but while textiles still contribute to the economy, it’s no longer a major player. Other industries that currently contribute to Rhode Island’s thriving economy including fishing, tool-making, costume jewelry, and silverware. Healthcare services and education services are considered the major earners in the state. With economic growth and the demand on the services industry increasing, many new businesses are entering the market in Rhode Island. If you are running a business in these markets, you stand to benefit from our services. At Sunshine Communication Services, Inc. we offer professional telephone answering services to a variety of industries in the state including that of attorneys, heating and cooling (HVAC), funeral services, home health care, hospice, hospitals, property management, plumbers, medical offices, real estate and doctors.

Here’s what we offer our customers:

• Professional call answering – Our tailor-made telephone answering service packages will ensure that your business can thrive in a somewhat competitive and demanding market. How? We do this by ensuring that all your incoming calls are answered promptly and that customers are professionally assisted with placing orders, learning more about products, leaving messages, and booking appointments. We offer this service 24-hours a day – in both English and Spanish.

• Virtual telephone receptionist – With a virtual telephone receptionist service, you can have the peace of mind that your customers are being assisted by a friendly and helpful person when you’re out of the office. A virtual receptionist can manage your switchboard, schedule appointments, assist with placing orders and various other telephone admin tasks.

• Small business phone services – Our dedicated small business answering services are designed to help the emerging business continue to grow without letting customers down. Often small businesses that experience growth can drop the ball. Missing calls and not having enough time available to listen to your customers and assist them will certainly result in lost sales and a tarnished reputation. We can design a small business telephone answering service that caters to the demands of your growing business and suits your budget too.

• Bilingual answering services – With our skilled and trained call center consultants you can provide customer care services to your clients in both English and Spanish. This ensures that the needs of your customers are always being met and that they feel comfortable while doing business with you.

• After hours answering services – If you offer an after-hours service, you will be surprised at just how many people use it. Consumers like to do things in their own time and for many, that time is outside of regular office hours. Our answering service is available 24-hours a day, so your business never needs to be closed again.

Great customer service comes from professional answering services

At Sunshine Communication Services, Inc. we have carefully constructed our telephone answering services so that they meet the specific needs of our Rhode Island clients. We are familiar with a variety of industry needs and each of our agents will take the time to get to know all there is to know about your business and its products and services. We will also ensure that you are provided with your own dedicated business telephone number and that all details of messages, orders and correspondence are sent to you daily (or per your request). All answering services are available 24 hours a day and are provided by bilingual, HIPAA certified agents.

For more information on answering services in Rhode Island, contact Sunshine Communication Services, Inc. today.