Harrisburg, PA Medical Answering Services
As the capital city of Pennsylvania, Harrisburg lies on the east bank of the Susquehanna River and has historically played an important role in various eras of American history, including the Westward Migration, the American Civil War, and the Industrial Revolution. Today, Harrisburg is probably best known as the home of the Hershey Company – famous manufacturers of Hershey’s Chocolate – but also has a diverse economy that includes many service-related industries, especially healthcare.
Healthcare professionals are some of the busiest of any industry. Working in a stressful, fast-paced environment where the physical wellbeing of patients is at stake is a big responsibility, made even more difficult thanks to high call volumes. Some medical practices and health care providers may be tempted to use voice recorded messages to manage and organize patient calls and questions. However, when a missed call could mean the difference between life and death, Harrisburg, PA medical answering services provided by Sunshine Communication Services, Inc. are essential.
Choose our medical answering services in Harrisburg, PA and ensure that:
- Your patients can reach out and receive assistance in emergency situations
- Patient confidentiality is assured with our HIPAA certified call center agents
- Superb customer service makes your patients feel important and well cared for
- The administration of running a health care business, including appointments and patient questions, is handled in a professional and organized manner
Our superb services include:
1. Telephone Answering Services
When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.
2. Virtual Telephone Receptionist
In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.
3. Virtual Answering Services
Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.
4. Outsourced Answering Services
When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.
5. Small Business Phone Services
Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.
6. Bilingual Answering Services
In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.
7. After hours answering services
Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.
Industries Served by Sunshine Communication Services, Inc. in Harrisburg, PA:
- Emergency restoration
- Funeral services
- Home health care
- Property management
- Real estate
Choose Sunshine Communication Services, Inc. for Harrisburg, PA Medical Answering Services
Why choose Sunshine Communication Services, Inc.? We offer tailor made solutions for your medical call answering needs, with all messages and questions handled promptly and directed to you via email, telephone, text or fax. Our call center agents are HIPAA certified and are dedicated to maintaining confidentiality while putting your patients at ease with a friendly and helpful telephone manner. Our outsourced medical answering services provide you with all the benefits of in-house staff, without the expense of having to hire new employees – the ideal, professional and cost effective solution.
If you want to find out more about Harrisburg, PA Medical Answering Services, Contact us at Sunshine Communication Services, Inc. today.