Medical Answering Service in Oregon

From the windswept Pacific coastline to the volcanoes of the Cascade Range and the plentiful water of the Cascades to the sprawling desert culminating in the Great Basin, Oregon boasts a diverse landscape. The medical needs of the population of Oregon are as diverse.

About Medical Answering Services

When people’s health – and even sometimes lives – are on the line, callers are fraught with nerves and need a seamless experience on the phone. Creating a professional first impression goes a long way to establishing trust and assurance in your medical business.

Bilingual answering services make it so much easier to communicate with your Spanish patients. These are the types of bilingual answering services we offer:

• Answering Services
• Outsourced Answering Services
• Virtual Telephone Receptionist
• Virtual Answering Services

Servicing the Medical Industry

Doctors should be available at all times. Yet, they are also expected to respond to incoming calls. Not only is our dedicated team of medical agents able to assist with booking your appointments and follow-ups, they are also HIPAA certified. Trained in medical terminology and processes, they can take care of emergency dispatch and care.

Medical offices require medically trained and empathetic agents who can handle high call volumes in confidence – 24/7. Employing full-time staff that meets the criteria can be a costly exercise. Using an answering service to screen calls, handle emergency and routine inquiries, notify doctors of emergencies, and redirect billing, appointment and general information inquiries is a smart solution.

Hospitals deal with the public when they are at their most emotional and vulnerable. Getting all the administration done accurately, on time, with personalized attention is no mean feat. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes act to protect sensitive patient information while giving patients access to a human at the other end of the line.

Hospices have a unique set of needs which our trained agents have the expertise to fulfill.

Home health care is a niche market of health professionals who need a niche answering service. To allow your nurses to do their jobs effectively, they must be available, but not distracted.

Why Choose Sunshine Communication Services, Inc.?

Since 1974, Sunshine Communication Services, Inc., has been answering calls for medical professionals.

Our service could include the following based on your business requirements:

• After hours service 24 hours a day 365 days a year
• Bilingual Agents – English and Spanish
• HIPAA Certified Agents and processes

Our value proposition include:

• Dedicated local number for your business
• Free message delivery via email, text and fax
• Customized solution designed based on your business needs and budget
• Quality control monitoring of calls and agents
• Personalized IVR Voice mail service
• Regular reports of the phone traffic including all the call details
• and more….

For more information on how we can cost-effectively make your life easier, please contact the team today.