Professional Medical Answering Services in Staten Island
As the largest, yet least populated, of New York City’s five boroughs, Staten Island is a haven for those seeking a quieter pace of life, yet within easy commuting distance of New York’s bustling urban centers. Rich in natural resources such as parklands and diverse wildlife, and well known for beaches reminiscent of yesteryear (as well as the F.D.R. Boardwalk – the fourth longest boardwalk in the world) Staten Island is a popular tourist destination.
Our superb services include:
1. Telephone Answering Services
As a healthcare provider, you have a responsibility to your patients, ensuring that they are well cared for and that their questions and concerns are handled with understanding and discretion. Our medical answering services allow you to make sure that your patients are always able to contact you for any question – no more missed calls and unhappy patients.
2. Virtual Telephone Receptionist
Doctors’ offices are busy places, and often nursing staff must handle the overflow of phone calls. However, with our virtual receptionist services, your practice benefits from a dedicated phone line, with all receptionist tasks such as switchboard, appointment making, calendars and general inquiries handled by one of our knowledgeable call center agents.
3. Virtual Answering Services
A ringing phone can be very distracting especially if you are running a busy healthcare business. In-house staff simply do not have the time to deal with inquiries professionally and effectively. Medical answering services provided by Sunshine Communication Services, Inc. ensure that your patients’ questions are always attended to with a friendly and professional attitude when you can’t answer the phone.
4. Outsourced Answering Services
Our medical answering services provide you with your own phone line and all the benefits of in-house admin staff while allowing you to focus on the important responsibility of treating patients. It’ a great time management tool, that makes sure that your patients’ questions and concerns are addressed without costing you in time, or the expense of hiring additional admin staff.
5. Small Business Phone Services
Smaller medical practices often struggle with high call volumes, requiring healthcare staff to take on admin responsibilities. While hiring admin staff is usually financially unviable, our small business phone services are affordable and professional.
6. Bilingual Answering Services
As a healthcare professional, it’s important to be sensitive to the needs of your patients. Our bilingual answering services – in both English and Spanish – ensure that your patients are made to feel at ease by communicating in the language of their choice.
7. After hours answering services
Medical emergencies don’t keep office hours. Our services are available around the clock (and include emergency dispatch) to ensure that whatever the reason for calling, your patients are always able to get through.
Medical Industries Served by Sunshine Communication Services, Inc. in Staten Island:
Choose Sunshine Communication Services, Inc. for Your Medical Answering Services in Staten Island
- Our call center agents are highly trained and HIPAA accredited.
- Our processes are HIPAA Compliant
- We provide additional industry related training specifically for your medical answering service needs.
- Our call operators have an excellent telephone manner and are friendly and understanding.
- We understand the necessity for confidentiality when dealing with medical matters and are discreet.
- Our services are available 24/7 and include emergency dispatch.
- You receive your own phone line; calls are filtered with urgent situations being prioritized.
- All messages and correspondence will be provided to you via your choice of email, telephone, text or fax.
- We will customize your answering service solution
If you want to find out more about our medical answering services in Staten Island, Contact us at Sunshine Communication, Inc. today.