Answering Services in Rochester, NY

Despite some unusual legislation – it is against the law to throw a snowball at someone and there’s a potential $25 fine for flirting anywhere in the state – Rochester was ranked the “most livable city” in America by the Places Rated Almanac a few years back. Another great thing about Rochester is that it has the least expensive real estate market out of all the major New York cities, with an average housing price of just $83,000. A telephone answering service keeps realtors constantly available to their clients in this competitive housing market.

Healthcare professionals are some of the busiest of any industry. Working in a stressful, fast-paced environment where the physical wellbeing of patients is at stake is a big responsibility, made even more difficult thanks to high call volumes. Some medical practices and health care providers may be tempted to use voice recorded messages to manage and organize patient calls and questions. However, when a missed call could mean the difference between life and death, Harrisburg, PA medical answering services provided by Sunshine Communication Services, Inc. are essential.

Two real estate agents in Rochester – both realize the importance of offering superior customer service in such a cut-throat industry:

  1. Jeb has a large staff housed in expensive offices to keep him in contact with his clients. However, during busy periods some calls still fall through the cracks. Jeb is seriously stressed.
  2. Joe, on the other hand, has a small office. Without having to pay unnecessary overtime or be chained to his phone, Joe uses an after-hours answering service to assist and direct all calls to his office, 24/7: his appointments are scheduled and reminders are even sent to his clients. This helps maintain his professional reputation.
  • With Rochester having the highest percentage of Puerto Ricans of any major city in the United States, Joe also uses a bilingual answering service to handle calls in English and Spanish. Joe can concentrate on keeping his clients happy, without the stress of expensive and superfluous overheads.

Our superb services include:

1. Telephone Answering Services

When it comes to the wellbeing of your patients, a recorded voice message just doesn’t cut it. Our medical call answering services ensure that your patients received customized, one-on-one attention every time they call.

2. Virtual Telephone Receptionist

In a medical practice, nursing staff often find their time taken up by administrative responsibilities such as answering the phone. A virtual telephone receptionist frees you and your staff to spend more time devoted to patients.

3. Virtual Answering Services

Whether your patients are calling to inquire about appointments, medical records, accounts or even in an emergency… our knowledgeable and friendly call center agents can filter and direct inquiries as necessary.

4. Outsourced Answering Services

When you choose medical answering services through Sunshine Communications Services, Inc. you receive your own phone line and call center agents trained specifically to handle calls to your business. You’ll ensure that your patients are well looked after, and give yourself more time to dedicate to patients.

5. Small Business Phone Services

Telephone answering services in Harrisburg, PA are the perfect solution for small practices. You’ll save on costs of hiring administrative staff while ensuring that your patients’ questions are handled promptly with discretion.

6. Bilingual Answering Services

In the medical industry, it is especially important to make sure patients feel at ease. With call center operators, available to speak in both English and Spanish, you don’t have to worry about patients feeling uncomfortable because of language barriers.

7. After hours answering services

Our tailor-made call answering solutions ensure that all inquiries and communication are directed through the right channels, and are available 24-hours a day. Urgent calls are directed as such, and we even offer an emergency dispatch service.

Industries Served by Sunshine Communication Services, Inc. in Rochester, NY:

Choose Sunshine Communication Services, Inc. for Answering Services in Rochester, NY

Since 1974, Sunshine Communication Services, Inc. have been offering a sunny “hello” on behalf of American businesses. As a fully licensed and HIPAA compliant answering service, we can provide customized solutions to suit your Rochester, NY business.

For more information on how we can help you, please contact us today.

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Fill out our short contact form to get plans and pricing.

We’ll send you our plans and pricing information and then work with you to figure out which plan makes the most sense for your business needs. All of our plans are all-inclusive with no surprise fees or add-ons.

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Fill out our short contact form to start your free trial.

We’ll send you our plans and pricing information and then set you up with a free trial so you can see how our services work for your business. All of our plans are all-inclusive with no surprise fees or add-ons.

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