Medical Answering Service, Maryland
One of the original 13 colonies of the United States, Maryland was founded in the 17th century as a refuge for persecuted Catholics from England. Today, Maryland may be one of the smallest states but it is also one of the most densely populated. Its proximity to Washington, DC, ensures that it continues to thrive and grow. It boasts a diverse economy that includes many industries.
A busy doctor’s office often means that patient calls do not receive the priority that they should. Our medical answering service in Maryland is the perfect solution for medical practices who are struggling to keep on top of high call volumes, while still giving each patient the considerate and professional care and advice that they deserve. From handling basic questions, to account inquiries and appointments, medical answering services provided by Sunshine Communication Services, Inc., ensures that no patient is left feeling neglected.
At Sunshine Communication Services, Inc. We Offer the Following Medical Answering Service in Maryland:
1. Telephone Answering Services
Ensure that no calls go unanswered with your own dedicated phone line and professional call center agents trained to handle the requirements of the medical industry.
2. Virtual Telephone Receptionist
This service gives you all the benefits of an in-house telephone receptionist – a friendly voice, a professional image, switchboard, appointments, etc. – without incurring the associated cost.
3. Virtual Answering Services
Our call center agents are friendly and professional. They receive training to make sure that they can handle calls to your practice with confidentiality, compassion and knowledge.
4. Outsourced Answering Services
A ringing phone that no one has time to answer is distracting. Free up your time to focus on your important day-to-day work and patient needs, without leaving your patients in the dark.
5. Small Business Phone Services
Small practices can give themselves the professional edge of a professional and personal answering service without the high cost of hiring admin staff.
6. Bilingual Answering Services
Patients will greatly appreciate being able to communicate in their own language with our Spanish or English speaking call center operators.
7. After hours answering services
Whether it is an emergency or simply an after-hours query, your patients will always be able to get hold of your practice. We also offer emergency dispatch.
Industries Served by Sunshine Communication Services, Inc. in Maryland:
Choose Sunshine Communication Services, Inc. for Your Medical Answering Service in Maryland
- HIPAA accredited call center agents who receive additional training and information customized to your practice protocol.
- HIPAA compliant processes – we understand the necessity for confidentiality when dealing with your cliets and are discreet.
- 24-Hour medical answering services to ensure that emergency situations can be addressed promptly, including emergency dispatch.
- Your own dedicated 800# and/or unique local number to project a professional image.
- Free messaging via email, text, fax or phone.
- Personalized IVR voice mail service.
- Regular call reports
If you want to find out more about our medical answering services in Maryland, Contact us at Sunshine Communication Services, Inc. today.