Medical Answering Service Miami, FL
The commercial and cultural hub of Florida and the neighboring Caribbean, Miami has developed into a world-class logistical and cultural nucleus for the entire Western Hemisphere. Not just a tourist center, but an exciting and undeniably alive import/export city with a large banking industry, cargo transport, and warehousing focus.
About Our Answering Services
People are impatient beings at the best of times. Add to the mix any type of medical crisis, and you can easily imagine how frantic callers can become. Two things that are essential when it comes to dealing with such high emotions are:
- Being able to speak to a person.
- Being attended to by a person who is professional, compassionate, and serene.
Outsourced Answering Services
Signing up for an outsourced answering service makes sure that your incoming telephone calls are answered by an agent specifically trained to fulfill these criteria. Another prerequisite which can be passed over when hiring a full-time employee is the need to be completely informed about how to deal with confidential data shared by your patients. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes protect personal patient information.
The additional costs of employee annual leave, sick leave, and medical care can cut into your bottom line, whereas using an answering service can make the difference between a lucrative, successful practice and a failure.
Virtual Telephone Receptionist
During the course of a day in your busy medical practice appointments are scheduled and rescheduled, follow up calls are to be made, and appointment reminders need to be sent out. The services of a virtual telephone receptionist will help to keep your practice running efficiently.
After-Hours Answering Services
If part of your field of medicine requires you to be available 24/7, you are aware of how invaluable sleep becomes. You most definitely do not need to be awoken by an account query or wrong number. An after-hours answering service agent will answer your phone, and then screen calls according to emergency or routine queries and redirect as applicable or alert you of emergencies.
Servicing the Medical Industry
Over the years our answering services have been used by not just doctors, but also:
Why Choose Sunshine Communication Services, Inc.?
Since 1974, Sunshine Communication Services, Inc. has been responding to phone calls for medical professionals in Miami, Florida.
Our medical answering service value proposition:
- After Hours service: 24 hours a day, 7 days a week, 365 days a year
- Bilingual Agents – English and Spanish
- Our Agents are HIPAA certified
- Our processes are HIPAA compliant
- We provide you with 800# and/or local numbers in all areas
- Choose your message delivery method, via Email, Text or Fax
- Personalized answering service solution, designed based on your business requirements and budget
- Personalized IVR Voice Mail service
- Scheduled phone traffic reports with call detail
For more information on how we can cost-effectively make your life easier with our medical answering services in Miami FL, please contact the team today.