Medical Answering Service Winter Park, FL
According to bestplaces.net, Florida’s Winter Park can neatly be summed up as:
Residents of Winter Park know that the village is so much more than that. The core has a lovely park, restaurants, shops, and is very walkable. The people are friendly and enjoy a cross section of outdoor activities.
About Medical Answering Service
Humans are impatient creatures at the best of times. So, when there is any type of medical emergency thrown into the mix, it is easy to imagine just how exasperated callers can become. Two things that are vital to managing such an emotionally tense time are:
- Being able to speak to a real person.
- Getting attention on the phone from someone who is professional, empathetic, and calm.
Using an outsourced answering service ensures that whoever answers your incoming call is specifically trained to fulfill these requirements. An additional criterion which can be overlooked when hiring a full-time employee is the need to be completely au fait in dealing with confidential information shared by your patients. Our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes act to protect sensitive patient information.
In a busy medical practice, appointments are made and rescheduled, follow up calls need to be made, appointment confirmations need to be sent out, and so much more. The services of a virtual telephone receptionist make for a smooth-running practice. Without the further costs of employee annual leave, sick leave, and medical care, using an answering service can be the difference between a profitable, successful practice and a failure.
Should your field of medicine entail you being available 24/7, you know how precious sleep becomes. The last thing you need is to be woken up by a wrong number or account query. An after-hours answering service will answer your phone, and then screen calls according to emergency or routine inquiries, redirect as appropriate or notify doctors of emergencies.
Servicing the Medical Industry
Over the years our answering services have been implemented by not just doctors, but also:
Why Choose Sunshine Communication Services, Inc.?
Since 1974, Sunshine Communication Services Inc. has been responding to incoming telephone calls for medical professionals in Winter Park, Florida.
Our answering service value proposition:
- 24 x 7 x 365 service
- Bilingual – English and Spanish agents
- HIPAA certified agents
- HIPAA compliant processes
- 800# and local numbers in all areas
- Delivering of messages via Email, Text or Fax – you can choose
- Custom Account design and quality control monitoring based on your business requirements and budget
- Personalized IVR Voice Mail service
- Scheduled telephone traffic reports
For more information on how we can cost-effectively make your life easier with Medical Answering Service Winter Park, please contact the team today.