Answering Services in Santa Cruz

Handling phone calls has to be one of the most frustrating aspects of running a business in Santa Cruz. Not only does it require more hands, but increased calls can reduce productivity if you don’t use a dedicated phone answering service. At Sunshine Communication Services, Inc., we offer you specialized live answering services to ensure your business runs smoothly.

Some of our customized services include:

1. Telephone Answering Services

This is our specialty and we have highly trained, courteous and professional agents on call to answer in your company name, make appointments and take orders, among other tasks.

2. Virtual Call Center

Our customized call center services enable your business to save on costs, respond to customer issues effectively, handle data more professionally and market your business.

3. Virtual Telephone Receptionist

This is a cost-effective solution to your front office needs. A highly trained receptionist will be at hand to receive any calls and respond to them as required.

4. Virtual Answering Service

We understand your Santa Cruz business might not have adequate resources to buy equipment and employ more staff to handle calls, therefore, we have a live answering agent who will handle all issues pertaining to your business thus saving you a lot of money and enhancing your brand.

5. Phone Service For Small Businesses

Our small business phone serves are primed to offer the best ROI for your company. From 24/7 live answering services, secure messaging, custom account design, customer support to order taking, we are always there for you.

6. Outsourced Contact Center

At Sunshine1 we know how hard it is to set up a contact center in Santa Cruz. We are here to ensure you still enjoy from the most sophisticated system for phone answering, telemarketing, call screening, order entry and much more by using our contact center.

7. Customer Service Outsourcing

The customer is king and we don’t take this for granted. We have the best professionals to handle all customer queries and they will always resolve these queries promptly thus improving your company image while generating more leads.

8. Telemarketing Services

We have the prerequisite skills, heritage and resources to represent your business adequately in the market. We treat your products and services like our own and use all our energies to market them.

9. Data Entry

If you are looking for the ideal partners to handle your data entry needs in Santa Cruz, look no further. We have the tools, skills and experience to handle all your order entries and keep your website updated.

Why choose us? Other than our rich heritage and wide range of services, we only employ bilingual (Spanish/ English) HIPPA certified agents. We offer more extras including personalized IVR voice mail service, customized services, free message, fax and email delivery and QC monitoring. We also pride ourselves in being ATSI Award of Excellence winners.