When you're a property manager, your business demands availability 24 hours a day, 7 days a week. But answering phones around the clock is time consuming, wearing down most property managers. A phone answering service gives you the time needed to run your property efficiently and profitabl.

Less Headaches for You, More Validation for Your Tenants

Property managers are often besieged by maintenance headaches. Tenants often call, no matter the time, day or night, reporting issues with their units. A phone answering service takes these important calls for you in a professional and courteous manner. Depending on the urgency of the issue, live operatorswill forward you the call, send you a message, or notify another member of your staff directly, so the problem is quickly solved. By using a phone answering service, your tenants will be more satisfied speaking to a live person, as opposed to an automated recording.

If you don't speak Spanish, but you have Spanish occupants, a phone answering service is a valuable tool for your business’ success. A bilingual operator will take your calls, translating the messages into English. Once that's complete, they’ll send the transcripts to you, via phone call, text, email, or fax. Bilingual answering service has become more common throughout the years, as America continues diversifying with different languages.

Your bottom line

In addition to fielding your calls, a phone answering service helps you make money. When you have building spaces that aren’t filled, it takes a toll on your property business. With a phone answering service, you won't lose any potential renters or buyers, because they'll always be able to speak to a live operator, who's capable of scheduling walk-through's for you. Operators are trained in sales and are knowledgeable about your property. They answers calls, schedule appointments, and take detailed messages, enabling you to keep track of your potential tenants. By using a phone answering service, you'll fill the empty spaces quicker, giving your real estate company more profits.

A phone answering service is especially helpful if you manage multiple properties. You give all of your tenants a single number, and the live operator forwards your calls as necessary, wherever you are. When you set up your account, you’re able to set up what calls you want forwarded, and what calls you'd prefer receiving messages. By making your phone service more customizable, a phone answering service is capable of streamlining your communication and efficiency.

While hiring a receptionist could supply some of the same benefits as a phone answering service, providing the same 24 hour answering service would take at least three receptionists. You save money with a live operator because you pay only for services used.

If you think a phone answering service sounds interesting, but you're not sure it's right for you, try a free demo. Most trusted answering service companies allow you to try their service for thirty days, at no charge. It's important to use a provider with experience serving property managers, as they'll be able to give your company more sales and higher customer satisfaction levels. A phone answering service with a familiarity of your specific industry offers valuable insight into your communication needs.

09/30/2011