Answering Services

What our answering services / telephone answering services include

Sunshine Communication Services, Inc. provides individuals and companies, both large and small, with bilingual, answering services whenever they need a professional phone presence on the other side of the line. We help businesses connect with their clients 24 hours a day, ensuring a call, and a client, is never missed.

What do we actually do?

Our answering services agents take messages from inbound calls and then relay the messages accordingly, depending on their urgency. The messages are delivered via phone, email, text, or fax, for free.

We also create custom plans to suit specific clients’ needs, which are designed to capture unique information and follow relay protocols that conform to our clients’ businesses. Clients are assigned a unique telephone number, which they forward designated calls to. As calls come in, our specially trained agents log into the system to access each client’s information, which is automatically displayed for them. This ensures they have all the information required to efficiently answer calls, right in front of them. They also know what information

What do our services include?

  • Peak time answering
  • Voicemail-assisted answering
  • Appointment setting
  • Emergency dispatch
  • Lead generation
  • English- and Spanish-speaking agents
  • 24-hour service

An added advantage is that all our answering services employees are based in the USA and have ample understanding and knowledge of the industries that we deal with. All our employees receive ongoing training to ensure they remain at the top of their game.

We digitally record all calls to enable our clients to monitor the calls and access relevant information whenever they need to. It also means that any mismanagement of calls can be easily detected, ensuring your company’s reputation is always upheld to the highest standards.

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