Attorneys deal with sensitive and complex issues and high call volumes; a professional answering service is trained to receive and transmit those calls sympathetically, professionally and timeously. Sunshine Communication Services provides such an answering service, with a difference. It offers a professional, bilingual call center workforce with personalized service, 24 hours a day via a live answering service. Our services can be tailored to meet your company’s specific needs.
Employing a call center to field your calls can only benefit your law firm. The most relevant benefit being that it’s a cost-effective way to increase your reach without having to hire and pay for full-time or after-hours staff. Similarly, an answering service can fill the gap when your receptionist is off sick or on vacation. The best part is that you only pay for the time that you use the service. You choose the time and duration that the answering service manages your calls. It can be set up to only assist after hours, or during weekends and holidays.
An answering service can add value to all types of practices, from start-ups to established firms. If you have a small practice, with minimal staff, our USA-based call centre staff can answer your calls while you’re in court, meeting clients, or working on important cases. The calls are digitally recorded and the information is sent to you via email or text.
Making use of an answering service means you never have to miss out on potential clients when they can’t get hold of you. Most importantly, people appreciate the focussed and personalized service.
Whether it’s simply to provide information to customers, or to manage call overflows, an answering service can benefit your company. At Sunshine Communication Services, you have the added advantage of being able to pay online, for your convenience.
Sunshine Communication Services has been in the business of supplying the best professional answering service since 1975. We know an answering service is only as good as its front line and our well trained customer service representatives are subsequently the best in the business. We ensure our communication specialists enhance your company’s reputation and always meet your customers’ expectations.