In a towing and dispatch service, 24/7 availability to answer the calls is critical for the business. When a person is stranded in the middle of nowhere, nothing can be more frustrating than calling a towing company that directs the call to a voice mail. In fact, 70% of such callers hang up if their calls are not answered properly by a live agent. This is a huge clientele that you may lose by not hiring an expert answer phone service. It will make your business accessible to the distressed callers at all times. These professionals will answer all the calls irrespective of the time and day. They can immediately answer the calls and set up dispatch schedules by communicating with the drivers. You can grow your towing business quite impressively with the help of these services.
It Improves Efficiency of Your Business:
With the help of expert call answering services, you can assure complete customer satisfaction. It allows capturing new leads and retain the existing clientele efficiently in a cost-effective manner. This service can improve the productivity of your business and enhance the cost savings. It is a financially viable and flexible solution that reduces overall expenses for your towing business. Unlike a full-time employee who needs to be paid even if you do not avail their services, you can choose a service where you’ll pay only for the services that you take.
It Reduces Overhead Costs:
With a professional answer phone service, you do not need to invest in additional staff or infrastructure. These companies have their teams located remotely to handle the calls virtually from anywhere. You don’t have to purchase or install any additional equipment for your front office. Rather, these service providers possess the resources that can save thousands of dollars by minimizing administrative costs.
It Provides Efficient Dispatching Services:
Depending on protocols for prioritization in your company, you can choose efficient answering services that contact by phone, email, text, or fax for disseminating the information related to an urgent call. These service providers maintain seamless communication and they consistently assess the location of each driver along with their estimated arrival time. This information helps in efficient dispatching of the towing services to any location.
It Ensures a Professional Representation of Your Business:
In a towing business, the customers always need an assurance that a competent company will help them during an emergency situation. This is where an answering service can reinstall their trust in your company by providing incomparable support in their time of distress when they are stranded at any place.
Irrespective of the size and location of your business, hiring the professional answering services can help you focus on improved customer services. This can grow your clientele and profitability of your business in the long run.
