medical answering service pennsylvanian

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About Medical Answering Service

A medical professional is expected to be all things to all people – confidant, priest, advisor, parent. The last thing you want to add to your list of duties is responding to an endless stream of incoming telephone calls. However, in today’s economic climate, the cost of hiring full-time employees quickly adds up – especially when you take into consideration that you need to budget for leave and medical care. Thankfully, answering services for doctors and home health care practitioners were incepted for just that reason.

Many health care professionals rely on virtual answering services to make sure that their medical practices operate seamlessly. Phone calls need to be answered in a professional, yet pleasant manner and accurately screened. Confidential information shared by your patients is protected by our HIPAA (Health Insurance Portability and Accountability Act) certified team and processes.

As part of your mission to provide a caring experience for your patients, it may be necessary for you to consider using a bilingual answering service for a stress-free way to communicate with your Spanish patients.

For fields of medicine where 24/7 availability is part of the package, using an after-hours answering service will ensure that those on call can get as much rest as possible while an agent answers after hour incoming calls, screens, and redirects or notifies of a genuine emergency.

If it is not just answering the telephone that you need assistance with, but also organization of your calendar – making and confirming appointments, follow up calls and so on, then a virtual telephone receptionist is the solution for you.

Servicing the Medical Industry

As well as servicing doctors and home health care practitioners, we have also assisted:

Medical offices
Hospitals
Hospices

Why Choose Sunshine Communication Services, Inc.?

Sunshine Communication Services, Inc. has been answering incoming telephone calls for Pennsylvanian medical professionals since 1974.

Our answering service value proposition:

• 24 hours a day, 7 days a week and 365 days a year service
• English and Spanish agents
• HIPAA certified agents and compliant processes
• Local numbers in all areas
• Delivering of messages via Email, Text or Fax – you choose the communication you prefer
• Personalized Account design on your business requirements and budget
• Quality Control Monitoring of calls
• Personalized IVR Voice Mail service
• Scheduled telephone traffic reports including all call detail

For more information how your business  can benefit from our 40 plus years of experience in Pennsylvanian Medical Answering Services, please contact the team today.