Professional Business Telephone Answering Service in Los Angeles

With a population of nearly 4 million people, Los Angeles, CA, is a 24/7 city. There are 211 physicians per 100,000 population in Los Angeles, California. The US average is 210.

While everyone you meet, these days, is under pressure to perform in their jobs, not much beats the responsibility of working in life-and-death situations. As medical professionals, you deal with this pressure daily. The last thing you need is the constant ringing of an unanswered phone to disrupt your focus. Not only that, your patients are also feeling stressed. Whether they are with you and being worn down further by the ringing, or on the other end of the line in a panic – calls in your industry must be answered.

Our doctor’s answering service is operated by agents who can help your callers with questions they may have. They will direct calls to the appropriate medical professional using the correct medical terms. If a patient needs emergency care or help, our staff are trained to handle the call. They will ensure that the proper protocol is followed and that an ambulance or emergency help is dispatched to the exact location.

The team responsible for answering your incoming telephone calls are Health Insurance Portability and Accountability Act certified and our processes are all HIPAA compliant.

Oh, yes, we manage your appointments, check-ups, and reminders too! Who said it was just answering the phone?

Services Offered by Sunshine Communication Services, Inc., in Los Angeles

• Telephone Answering Services

We provide you with professional telephone answering services on a 24-hour basis. With this service in place, you will never have to worry about your incoming calls while you are busy. This includes assistance with call answering, voice-mails, lead generation, and appointment setting – in English and Spanish.

• Virtual Telephone Receptionist

Don’t make the mistake of leaving a voice mail for customers to encounter when you are away from the office. Part of excellent customer service is ensuring that your clients always have a person to speak to, whether it’s an emergency or just to get information. No, we aren’t suggesting that you hire a receptionist – we will provide you with a virtual telephone receptionist service. This means that your incoming calls will be handled for you while you take care of other business. Whether you need long-term telephone answering services or short time assistance while your staff members are unavailable, we’re here to assist.

• Virtual Answering Services

Let’s face it: customers like to deal with an actual person, not voice-mail. Just because you have your hands full doesn’t mean that your customers should be kept waiting for information, order placing and more. If you would like to provide your customers with a better service, but don’t have the resources to hire help, our virtual answering services in Arkansas can make all the difference. Give them the opportunity to be assisted – day or night – in either Spanish or English. Our virtual answering services are ideal for new and small businesses trying to get ahead without racking up too many costs.

• Outsourced Answering Services

If you’re worried that outsourcing your telephone answering functions will be expensive, think again. At Sunshine Communication Services, Inc., we offer outsourced answering services that will free up your time and save you money too. With this service, we will ensure that all your calls are answered, messages are recorded, orders placed, and information provided, as and when required. It is even available 24/7. If you want to improve on your customer service levels in Arkansas, we will do just that for you.

• Small Business Phone Services

Running a small business can be both time consuming and expensive. As such we have developed small business phone services to cater for the growing business working on a tight budget. With this service in place, your professional image will be enhanced –  24-hour call answering will ensure the peace of mind of never missing out on a potential sale again. Your customers will be impressed that they can place their orders and gather information at times that suit them the best.

• Bilingual Answering Services

Anyone who has dealt with us before will know that we are willing to go the extra mile. By employing educated and experienced agents, we can offer you the convenience of a bilingual telephone answering service. Our agents are fluent in both English and Spanish.

• After Hours Answering Services

Being available to your customers 24/7 is great but unfortunately impossible for one person. If you want to take your customer service levels to the next level, our after-hours answering services in Arkansas are just what you need. Your business can stay open for the convenience of your customers, even after the close of the conventional business day. Trust our bilingual agents to assist your customers with messages, ordering, appointments and more – an indispensable service when dealing with international customers.

Industries Served by Sunshine Communication Services, Inc. in Los Angeles

We have various other types of medical answering services, each designed with specific requirements in mind:

• Medical answering services.
• Hospital answering service.
• Hospice answering service.
• Home healthcare answering service

Why you should choose Sunshine Communication Services, Inc. in Arkansas

Sunshine Communication Services, Inc. offers an affordable alternative to ensure the smooth running of your medical practice.

 

Our service could include the following based on your business needs:

• 24/7/365 service
• Bilingual Agents
• HIPAA Certified Agents

Our value proposition include:

• Dedicated local number in all areas
• Free message delivery – email, telephone, text, fax
• Personalized solution based on your business needs and budget
• Quality control monitoring of calls and agents
• Regular training of agents
• Personalized IVR Voice mail service
• Regular reports of the phone traffic including all the call details
• and more….

For more information and advice on our services and how we can help your business, contact us via email or telephone today.